Customer Supply Chain Analyst

Customer Supply Chain Analyst-Hybrid

Towson, MD, Valley City, OH or New Britain, CT.

Make A Difference For Those Who Make The World™

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Customer Supply Chain Analyst, you’ll be part of our Americas Supply Chain team as a hybrid employee. In this role you’ll get to: 

• Maintain Customer Scorecards to achieve KPIs (OTIF, SL, Compliance)
• Maximize Order to Cash by progressing to “Down in a Day” Order Management and achieving weekly 95% Drop to Target cycle times.
• Create and Document SOPs 
• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

The Person:  

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

Desired Skills:

• Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse)
• Effective communication skills, both written and verbal required
• Willingness to learn
• Ability to analyze and problem- solve
• Time Management

Desired Experience & Education:

• BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt.
• 3-5 years Customer Operations, Supply Chain experience

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

As the face of Supply Chain, the Customer Supply Chain Analyst leads the SBD to Customer Relationship, integrating the strategic objectives of both organizations to maximize execution of Customer Service, and provide value generating opportunities within the framework of Supply Chain Excellence. Aligns Customer CTQ’s and initiatives with functional operating departments (Supply Planning, Demand Planning, Finance, Manufacturing, Transportation, Distribution, Sales, and Marketing) to attain sales revenue targets, on time performance, service level for the customer/channel.

This role is not eligible fo