Customer Success Strategic Program Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. 

We are seeking a highly motivated and results-driven Customer Success Strategic Program Manager to join our Customer Success Strategy Operations team. This role combines strategic planning with program management and executive communications. You’ll work with cross-functional stakeholders and leadership teams to develop communication strategies, evolve CS-wide engagement practices, craft compelling executive-level presentations, and get hands-on with strategic initiatives. You will play a pivotal role in helping the leadership team communicate their vision, drive alignment, and ensure seamless program execution across the organization. Reporting to the Sr Mgr, PMO - Customer Success Strategy Operations, you will: 

• Develop and deliver strategic, high-impact executive presentations, narratives, and visual storytelling materials for Zscaler executive leadership meetings, quarterly business reviews, Board meetings, and customer/partner engagements
• Collaborate with leadership to synthesize complex information into clear and concise messaging tailored to varied audiences, including executives, employees, customers, and external stakeholders
• Develop and implement communication and engagement strategies for the Chief Customer Officer: partner closely with internal teams to align communications with strategic priorities and objectives
• Act as a trusted advisor to leadership, helping shape key messaging and communicating the strategic vision effectively both internally and externally
• Thrive at the intersection of strategy and execution, craft impactful communications, build team culture, and bring a passion for driving operational excellence

What We're Looking for (Minimum Qualifications)

• Bachelor’s degree in Business Administration, Communications, or related field; MBA preferred
• 8+ years of experience in program management, business operations, or a strategic/communications role in a fast-paced, high-growth company or consulting environment
• Proven experience in creating high-quality executive presentations and crafting effective messaging for C-suite leaders
• Exceptional written and verbal communication skills; experience interacting with executives and cross-functional teams
• Strong project management experience, with the ability to manage multiple priorities and deadlines simultaneously

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with business operations processes such as strategic planning, OKRs, and performance management frameworks; Knowledge of change management principles and methodologies
• Experience working in tech or cloud security industries
• Acumen in storytelling and data visualization to create compelling business narratives

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (i