Customer Success Representative Seasonal

Seasonal Customer Success Representative (Phone Support)

Description:

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success.

As a Seasonal Customer Success Representative, you will provide customer support through inbound and/or outbound phone calls only. This role is focused on helping customers by answering questions, providing guidance, and ensuring a positive phone-based customer experience during our seasonal business period. This position does not include chat or email support responsibilities. Your strong communication and listening skills will help customers feel supported, informed, and confident. You will play an important role in delivering Milliman’s value at every phone interaction while helping customers understand their health plan-related information and next steps. At Milliman, we strive to deliver the best products and services so people can live for today and plan for tomorrow with confidence. We are looking for someone who can support that mission through professional, empathetic, and accurate phone-based customer service.

Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Who We Are 

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation.  

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, inclusion, and sustainability. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. 

We are looking for:

• Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening, written, and verbal communication skills to create dynamic relationships, both internally and externally.
• Confident professionals. We aim for 100% in everything we do which means being accurate, on-time and on-point for our customer’s needs.
• Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas.
• Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.

Preferred Qualifications and Experience

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment.

• 0-2 years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Strong verbal communication skills
• Self-motivated, enthusiastic, and proactive, with a positive “can do” attitude

Role Responsibilities

• Handle customer support through phone calls only
• Provide accurate information and guidance to customers
• Listen carefully to customer questions and concerns
• Document call de