Customer Success Representative

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Customer Success Representative

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Customer Service Representative

Job Duties:

• Provides problem resolution for all supported products and services
• Follows procedures and policies for the handling of incoming and outgoing support contacts via telephone, email, web request, chat, or walk-in service desk
• Provides accurate and timely logging of data in the incident management application
• Escalates cases when necessary following appropriate documentation and procedures
• Creates, organizes, reviews, and updates support documentation
• Investigates problem trends from collected data and provide documentation outlining findings
• Assist with data entry as needed

Key Job Responsibilities:

This person would be the first point of contact for Parking Services. They would manage email, phone calls, and in-person interactions. Monday - Thursday 9:00 AM to 3:00 PM. 

Department:

Parking and Postal Services

Compensation:

Starting at $19.00 an hour commensurate with experience

Required Qualifications:

• High School Diploma or equivalent

• Demonstrated exceptional interpersonal, written and oral communication skills.

• Ability to use, learn, and adapt to a variety of technology platforms, that change regularly, used in parking administration (ie: Microsoft Office, AIMS, AI, etc.)

• Commitment to delivery of high quality customer service to a diverse college population.

• Ability to work in fast-paced environment; learn and communicate continually changing and detailed information. 

Preferred Qualifications:

• Associate's degree 

• Preferred Experience: 2+ years in a customer service role

• Demonstrated commitment to diversity, equity, and inclusion. 

• Experience working and communicating with a variety of teens, adults, and/or stakeholders from varying backgrounds and learning styles.

• Experience working in higher education.  

Education:

• Minimum Degree Required: High School Diploma or equivalent

• Preferred Degree: Associate's Degree

How to Apply:

Applicants must submit the following documents using the online application:

• Resume

• Cover Letter

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.  

Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.

To Ensure Consideration: Applications received by the end of the day on 8/9/2026 are ensured full consideration. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Contact Information:

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166

Work Authorization
Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.

Legal Notices:

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals wi