Customer Success Renewal Representative - US

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

As a founding member of our Customer Success Renewal Representatives team, reporting directly to Customer Success Leadership, you will play a key role focusing efforts around the renewal lifecycle.  You will fully own and drive successful renewal engagements with assigned customers within your region.  If you enjoy a highly visible role, directly contributing towards critical company objectives, apply to grow with us.

*** Please note: Our candidate must be based on the East Coast for this particular role ***   Your Mission:

• Develop and maintain renewal pipeline and forecast for your assigned region
• Coordinate with Customer Success, Legal and Sales to analyze customer-specific utilization, determine appropriate new agreement terms and generate contractual materials
• Engage directly with customers, escorting them throughout their renewal lifecycle while promoting commercetools value as we align on new agreement terms
• Meet or exceed renewal success targets and contribute in identifying additional account growth opportunities
• Provide regular renewal status updates and related metrics to Customer Success Leadership
• Collaborate in the ongoing development and optimization of internal processes 

  What you need to succeed:

• 2+ years of professional experience in a Renewal Representative (preferred), Account Executive, CSM or BDR role (or similar) with renewal responsibilities at a fast growing software company
• Strong analytical skills and attention to detail
• Comfortable navigating legal agreements and associating product metrics with contractual terms
• Proven time- and process-management skills
• Experience driving multiple, time-sensitive, engagements simultaneously
• Exceptional internal coordination and customer communication skills
• Excellent English language skills
• Independent, proactive way of working and ability to work in a team

  Nice to have:

• Experience developing/enhancing efficient processes

 

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

 

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

💪 Our differences make us stronger 

 

FOR DURHAM-BASED ROLES

• Enjoy a flexible, hyb