Customer Success Project Specialist

Description

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This role plays a pivotal part in streamlining processes, improving reporting accuracy, and enhancing internal collaboration. The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth. 

This full-time role is based on-site in a Kerecis office and reports directly to the Customer Excellence Manager.

Essential Functions:

• Collaborate in designing and executing customer experience strategies that improve satisfaction, retention, and engagement
• Track and analyze customer engagement metrics and sales data to identify trends and opportunities for growth
• Contribute to high-priority sales initiatives by working cross-functionally with internal teams aligned to key strategic goals
• Drive process improvement projects aimed at increasing efficiency and elevating customer experience
• Assist in the development and delivery of training programs to equip customer-facing teams with tools for exceptional service
• Provide analytical insights to support data-driven decision-making and enhance operational performance 
• Additional tasks and responsibilities as assigned

Requirements

Competencies & Attributes

• Strong background in cross-functional project management, working with teams across various departments
• Proficiency with data analysis tools (e.g., Excel, PowerBI, Python, R, or similar) is nice to have
• Experience in a fast-paced, customer-centric environment – such as customer operations or a related environment – is preferred
• Data-driven mindset with the ability to interpret and act on operational data
• Proven problem-solving skills with sound business judgment
• Effective cross-functional collaboration skills, with experience supporting strategic initiatives

Education & Experience

• Bachelor’s degree from an accredited college or university in engineering, information systems, business management, or similar field
• Minimum of 2 years of professional experience or a master’s degree

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Kerecis is an equal opportunity employer.