Customer Success Operations Manager

See yourself at Dataminr

We are seeking a strategic, analytical, and proactive Customer Success Operations Manager to help scale and optimize our global Customer Success organization.

This role is ideal for someone who thrives in a fast-paced, distributed environment and enjoys solving operational challenges with data, systems, and process improvements.

You’ll work cross-functionally with leaders in CS, Revenue Operations, Sales, Product, and Finance to drive customer outcomes, improve internal efficiency, and build the infrastructure that powers a world-class CS function.

AI Innovation at Dataminr 

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

AI Innovation at Dataminr 
 

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form o f generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. 

The opportunity

• Provide day-to-day operational support to the CS team, ensuring efficient use of systems, processes, and playbooks.

• Own the design, implementation, and upkeep of dashboards and reports to support CS team visibility, leadership alignment, and strategic readouts for QBRs/EBRs.