Customer Success Operations Intern

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
About the Role:
The mission of the Customer Success Operations team is to align customer success strategy with its execution.
In this 6-month internship, you will assist the team and our cross-functional partners with fulfilling data requests, helping with process improvements and using Google Sheets to provide insights that allow our leaders to make meaningful business decisions.
As an organized and analytical problem-solver, you will assist with business forecasting, churn analysis (for customers who are not renewing their contracts) and special projects to help the teams supporting our customers to work smarter and more efficiently.
What you’ll do:
- Provide support for customer contract forecasting.- Partner closely with the Customer Success Management team to ensure data quality.- Collaborate with the Business Intelligence (BI) team to assist with data and analysis requests.- Support deliverables for churn prevention strategy, churn and downsell forecasting and reporting.- Build reports, dashboards, and other data visuals to assist the Customer Success team and Executive leadership with assessing business trends- Assist with projects that automate the workflow of our Success Managers and Solutions Experts.
What you’ll need to succeed:
- Proficiency in Google Workspace, with basic knowledge of Excel and/or Google Sheets- Data-driven, curious and passionate about the success of our customers and teams- Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically- Organized and have excellent time-management skills - we receive a lot of requests, so you will have to be able to prioritize your time- Have strong interpersonal skills; as we are international we are widely distributed across geographies and time zones, so strong communication is key to our success- Taking or have completed college-level courses in a technology or business operations field (e.g., business management, organizational development, computer science, or data analytics).Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.▪️ Our clients, partners and investors love our industry-leading product.
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.▪️ Work flexibility: hybrid and remote work policies.▪️ Generous paid time-off policy (every location is different).▪️ Immediate eligibility for birthing and non-birthing parental leave.▪️ Wellbeing allowance.▪️ Home Office Allowance.▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.▪️ We offer many benefits in various countries -- ask your recruiter for more information.
Uniqueness is embedded in our DNA as one of our core values. Even if you don’t meet all of the requirements above, we encourage you to apply.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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