Customer Success Manager, Trading Partner (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Manager, Customer Success the Customer Success Manager will be responsible for managing a portfolio of client accounts to foster long-term relationships and drive value for customers. This includes a focus on relationship management, account planning, and identification of revenue enhancement and optimization opportunities.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• You will get to work for a dynamic company that supports continuous learning and growth opportunities.

• You will get to work with a team that is collaborative, supportive and has the autonomy to get the job done.

• You will be mentored by a manager that is committed to consistent coaching and developing and has a strong passion for mentoring employees.

To be qualified for this position:

• Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience in a Relationship Management or Client Services role of increasing responsibility

• 3+ years of experience in account management or client success

• Familiarity with clearinghouse operations, APIs, and interoperability solutions

• Strong knowledge of the HIT market landscape

• Demonstrated ability to build and maintain relationships with customers

• Ability to accommodate up to 20% travel

• Exceptional communication abilities: oral and written

• Strong presentation skills and ability to present to large groups and C-suite members

• Strong conflict resolution skills

• Demonstrated ability to use discretion and make sound decisions under pressure

• Ability to adapt to change of process and/or directions

You will set yourself apart:

• Any type of healthcare experience

• Experience planning, tracking, and executing customer success plans and reviews

• You possess a strong technical aptitude

What you'll do:

Client Relationship Management:

• Manage a portfolio of HIT and Trading Partner client accounts to foster long-term business relationships.

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Act as a client advocate with internal teams to resolve issues and fulfill requests.

• Identify key decision-makers and influencers in client organizations to understand their pain points and offer relevant solutions.

Client Success and Strategic Planning

• Conduct business meetings, KPI reviews, and quarterly business reviews.

• Monitor client health to identify risks and opportunities for growth.

• Create and execute an Operational Success Plan, including recommendations, based upon an analysis of the client’s business goals, operational workflow, and utilization trend.

Operational Management

• Partner with the Trading Partner Operations Manager to oversee open projects and distribute monthly communications to clients.

• Ensure timely completion of department projects and operational initiatives.

• Serve as a subject matter expert on client partnerships and integrations for all internal departments

Problem Solving and Escalation

• Collaborate with the