Customer Success Manager (Robotics)

The CompanyTutor Intelligence is an MIT-founded venture-backed robotics startup building the technology and processes to let robots go where they’ve never gone before: the average American factory. We understand that general-purpose and generally-intelligent robots are going to be built in our lifetimes, and we’re combining human and artificial intelligence to lead the charge.
Our core platform enables AI-powered robots-as-a-service with zero custom engineering and minimal deployment friction. That means we can drop into customer facilities at 10x lower cost and with 10x more flexibility than legacy players.
The RoleWe’re looking for a driven Customer Success Manager to work closely with operations leaders at our client facilities to ensure the success of our robot fleet. You'll meet regularly with customer staff, collaborate closely with our internal support/maintenance/engineering teams to surface and resolve issues, and evaluate opportunities for further deployment of Tutor robots in concert with our AEs.
The ideal candidate is an engineering systems-thinker with experience in strategic customer relationship management and B2B sales motions.

Responsibilities

• Meet regularly with Tutor customers to manage high-touch relationships and ensure success on the facility floor
• Track core KPIs for customer utilization, satisfaction and support to drive outcomes and identify issue areas.
• Help creatively solve high-level operational or technical challenges in collaboration with our engineering/maintenance/support teams
• Collaborate with our sales organization on expansion opportunities and customer health

Requirements

• 1-3+ years experience in B2B sales, engineering management, or industrial engineering
• Strong communication skills

Bonus Points

• Experience with manufacturing or logistics floor operations
• Experience with robotics