Customer Success Manager - Remote

Department: Venuetize

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center

Description

Customer Success Manager – Fully Remote

Ready to be the superstar our clients rely on? We’re looking for a Customer Success Manager to join the IGT/Everi team! You’ll manage our Venuetize product, keep communication flowing smoothly between clients and internal teams, and play a key role in setting expectations, managing projects, and building long-term customer relationships.

If you have a background in the sports and entertainment industry, even better!

This role also comes with some adventure—travel to customer sites about 1 x per month—so you’ll get to see your clients in action while keeping the magic of their programs running flawlessly.

What You'll Be Doing

• Serve as the main contact for the Venuetize product, managing support and projects.
• Develop programs to build long-term customer relationships and engagement.
• Collaborate with clients to define goals, metrics, and product strategies.
• Spot new business opportunities and highlight the value of additional services.
• Build strong relationships by addressing inquiries and providing ongoing support.
• Share product best practices and educate clients on new features.
• Work with internal teams to enhance the customer experience and resolve issues.
• Act as a liaison for escalated customer issues and ensure successful renewals through regular client health checks.

Skills, Knowledge and Expertise

Must-Have Qualifications:

• Experience with technology or software
• Customer service experience
• Excellent communication skills (written and verbal)
• Strong project management skills, able to juggle multiple accounts
• Ability to manage clients across different time zones
• Experience in the sports and entertainment industry, either from the business or 3rd-party tech side
• Technical aptitude for mobile apps (backend development not required)
• Account and relationship management experience
• Comfortable with sales responsibilities, including upsells
• Highly collaborative and team-oriented

Nice-to-Have Qualifications:

• Additional industry experience
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture! 

Join us and enjoy an outstanding benefits package including:

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more! 
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $75k-$85k salaried. 
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
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