Customer Success Manager (Pro) - Remote

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are seeking a driven, collaborative Customer Success Manager to own relationships with professional customers. This person will ensure that Teamworks’ reputation for strong relationship-building, customer experience, and service in the professional market remains an overwhelming competitive advantage. 

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of one of the fastest-growing sports tech companies. 

Responsibilities: 

• Position Teamworks for continued growth in the Professional Sports industry, contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs.
• Plan and lead each step of the customer lifecycle with clients, including implementation and training, continuous value delivery, account expansion, and renewal.
• Build deep relationships with clients, learn and demonstrate how Teamworks can add value to their operations, and collaborate with them to help them achieve their goals.
• Analyse customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.
• Master product functionality and communicate technical capabilities to prospects and clients.

Required Qualifications: 

• Experience working in a professional sports organization. 
• Deep familiarity with some or all Teamworks products.

Preferred Qualifications: 

• Experience in account management, customer success, and/or SaaS. 
• Experience with value delivery and client retention best practices. 
• Experience with customer education or training.

Desired Traits: 

• Self-motivated, results-driven, analytical, and process-oriented.
• Highly collaborative and emotionally intelligent.
• Executive communication skills and presence.
• Creative, innovative, and growth-minded.
• Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.
• An exceptional culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.
• Additional educational opportunities via Range can be used for courses, conferences, and other options.
• Unlimited paid time off.
• Company equity.     
• 100% remote-optional work setting.

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform. Recruiting efforts are bolstered by Recruiting and Recruiting Communications. Athlete Development is supported by Academics, Pathways, and Pulse, which focus on academic success, programming tracking, and safety. Our <