Customer Success Manager

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

The Customer Success Manager (CSM) role is focused on supporting our Marketing Solutions customers. Working closely with our Vertical Sales Teams, the CSM will support clients with their onboarding, on time and to spec delivery of their engagements and acting as the client’s advocate to ensure their technical queries and issues are resolved in a timely manner.

What You'll Bring:

The ideal candidate has worked for 6+ years within customer success or delivery operations in the digital marketing or AdTech industries. You are comfortable working cross group to deliver and execute on our customer’s solutions, working within digital platforms to deliver on our customer’s needs. 

You are detail-oriented, able to juggle several projects simultaneously. You are customer centric and over communicate to manage expectations. You work hard and take pride in helping the company and your team win. You are always looking to build repeatable processes and eliminate data errors, yet you are creative and adaptable in your approach.

• A minimum of 6+ years of experience in customer success or delivery operations.
• Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas and similar advanced functions.   
• Bachelor's degree from an accredited college or university.
• Comfortable with the support of digital data and/or digital advertising with experience building client relationships.
• Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
• Strong organizational skills and attention to detail.
• Excellent written and oral communication skills, including communicating with external clients and partner teams.
• Comfortable with ambiguity. Experience working in startups is a plus.

Impact You'll Make:

• Once the client contract is signed work with market-facing teams and be responsible for client onboarding and integration activities.
• Document and gather product requirements to support of client onboarding and integration of TransUnion solutions with partners and clients.
• Manage timely and in-scope execution of deliverables.
• Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients.
• Be the voice of the customer with internal teams: gather and prioritize customer product feedback and share with the relevant internal teams to ensure it’s utilized.
• Be the subject matter expert for both clients and internal partners on TransUnion Marketing Solutions products.
• Support sales teams in ensuring your clients are billed accurately and in a timely manner.
• Log activity and events when needed through TransUnion’s internal tools (such as Salesforce) accurately and on a regular basis.

The application window for this job posting is estimated to close on 9/13/2024. Job postings may come down early or be extended due to business need or volume of applicants.

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This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.