Customer Success Manager

Company Overview:

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.

HeyGen thrives in an in-person environment, and currently requires its employees to work in-office four days a week with Wednesdays as the designated WFH day.

Key Responsibilities:

• Manage a portfolio of mid-market and enterprise customers.
• Drive onboarding, adoption, utilization, and growth in HeyGen’s existing customer base by owning specific customer accounts.
• Proactively identify customers who aren’t maximizing their opportunity with HeyGen and reach out to create an action plan to help them achieve success.
• Upsell organic expansion opportunities (i.e. more credits, more avatars) to expand existing accounts when it’s right for the customer.
• Partner cross-functionally with sales, support, product and marketing to ensure customers’ success with HeyGen.
• Serve as our in-house product expert to up-level our customers’ workflows and help them get the most return of investment from HeyGen.
• Inform and influence our overall growth strategy.

Preferred Qualifications:

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Marketing
• You've built Customer Success playbooks or processes
• You have experience in scaled program management
• Experience of managing a large volume of accounts
• Familiarity operating in with both self-serve (PLG) and sales-led motions
• Measures success in business metrics (time to value, NDR, GRR)
• Compelling communicator in writing, presentations, and public speaking
• Thrive in a fast-paced and dynamic environment

What HeyGen Offers:

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.
• Unlimited PTO
• 401k match
• Early-stage company equity
• Daily lunch provided

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!