Customer Success Manager

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

About the role

Reporting to the Manager, Customer Success, this is a pivotal role which involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments.

Based in the Sydney office, you will work closely with Sales and the wider Customer Success team, and more broadly with the Sales & Service, Product, ComEx, Marketing & Strategy functions.

Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.

Using data, you will draw insight on client performance and identify where there is opportunity to drive further product adoption or remove retention risk. This role is a key channel of feeding client insights back into SEEK through the right teams and channels.

Responsibilities

• Use your analytical skills to identify target clients, then work closely with Sales and those clients to tailor training plans to drive product adoption and usage
• Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities
• Facilitate training and consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops
• Work closely with the client to identify their strategic sourcing needs and provide feedback through to the SEEK Product teams to develop solutions
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients
• Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products

Qualifications

Skills and experience

• Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients
• Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation, plus managing senior stakeholder expectations
• Effective communication skills, with the ability to influence & drive behavioural change
• Understanding of end-to-end recruitment processes, HR technologies,  talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded
• Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace

Additional Information

Perks and benefits

At SEEK we offer:

• Tailored career development planning 
• Professional development sessions with industry leading guest speakers
• Support of flexible working, including a mix of office and work from home days depending on your role
• Annual Performance Bonus Plan
• Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave

At SEEK, we are passionate about fostering a culture of inc