Customer Success Manager

Description

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon.

We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and Medical teams.

Responsibilities

• Take part in the growth of Navina’s product by influencing and shaping the future product
• Be the voice of the clients. Work closely with our clients and different external stakeholders in order to identify and solve their pain points and identify new ones.
• Build and maintain relationships with enterprise accounts, from clinicians up to executive C-level and decision-makers (post signed agreement).
• Own client communications and account operation: Set up, facilitate and lead personal F2F and virtual meetings with users, clients and decision-makers in order to increase engagement and explore product opportunities.
• Track, actively monitor and manage clients on CRM system, in addition to clients KPIs (Usage, engagement etc)
• Take part in the product cycles, road-map planning and execution.

Requirements

• 5+ years of successful experience in managing enterprise accounts, while communicating with users in addition to decision-makers - preferably in a SaaS company
• Experience in managing Customers' Onboarding cycle, driving all activities from Close-Won to Go-Live and Initial Value
• Experience in managing customers' renewal process, with a high retention rate track record.
• Ability to work independently as well as part of a team in a fast-paced environment
• Strong communication and storytelling skills
• The position requires some travel based on business needs
• Experience in Value Based Care- a must!
• Technical background - advantage
• Experience in general sales - advantage 
• Previous experience in the healthcare US - advantage