Customer Success Manager

Through relationships and deep account knowledge, and with a consultive approach, the CSM brings higher value to their customers, helping them work smarter through Verisk Marketing Solutions’ (“VMS”) product and service solutions.

This position reports to the Director of Customer Success, and requires periodic travel to customer sites, industry conferences, and to attend meetings/training.

NOTE: This role is fully remote. 

Manage an Enterprise book-of-business

• Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities. 
• Earn the role of trusted adviser by demonstrating a thorough understanding of VMS’s solutions and matching these solutions to customer needs.
• Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and create interest in other core VMS products into the account.
• Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers.
• Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.
• Possess a thorough understanding of competitor’s products and services and can distinguish us from the competition
• Make recommendations for new marketing or product opportunities
• Maintain knowledge and awareness of key industry trends and best practices.

Strategy & Renewal Planning

• Provide renewal forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines.
• Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of VMS solutions.
• Monitor volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth
• Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content

Teamwork & Collaboration

• Collaborate with internal teams: product management, analytics, business intelligence, support, finance
• Effectively coordinate internal resources to drive towards customer success outcomes as well as to support solution design, proposal development, pricing, implementation of solutions
• Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities
• All other duties assigned

• 5 years’ proven experience in book-of-business management, especially with complex,
• analytic, information-based solutions and large enterprise accounts
• You thrive in an entrepreneurial environment where innovation, speed of decision making and execution is critical to success
• Experience in leading strategic business relationships with customers; strong consultative sale and negotiation skills
• Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results
• Ability to adjust approach to effectively interact with partners at all organizational levels
• Ability to confidently make decisions and escalate issues and decisions when appropriate
• Excellent organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively
• Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency
• Capacity to anticipate, identify, and solve critical problems
• Willingness to travel
• Strong technology skills, understanding of the importance of data in workflows, familiarity with BI tools required.
• Bachelor's degree 

PREFERRED

• An understanding of how various industries utilize marketing data and analytics solutions
• Experience in B2C industry verticals such as: MarTech/AdTech, Insurance, Automotive, Financial a plus

#LI-MB1

#LI-Remote

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Pla