Customer Success Manager

Job Description:

The Customer Success Manager must be passionate about Kaleris’ success and our customers’ success. The role will be responsible for and challenged to direct a variety of programs within Kaleris Global Technical Support organization to include the following: 

Responsibilities 

• Engage with assigned customers 

• Develop an in-depth understanding of the customers software environment 

• Implement and document action plans to address open issues and resolve timely 

• Set up ongoing contact with customer including but not limited to 

• QBR’s 

• Schedule conference calls 

• Update customer contact list 

• Customer Success Best Practices: Drive initiatives within the Support group to capitalize on industry best practices, adopting them to our unique business and industry. 

• Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support) 

• Role will carry: 

• a sales lead quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.) 

• an incremental CSAT / NPS target associated with designated accounts 

Requirements 

• Bachelor's degree in business or a related field preferred 

• 3 years of Account Management and related experience 

• Proven ability to solve problems creatively 

• Experience seeing projects through the full life cycle 

• Excellent analytical skills 

• Strong interpersonal skills and extremely resourceful 

• Proven ability to complete projects according to outlined scope, budget, and timeline 

• Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential 

• Must be bilingual - Spanish/English

• Fluency in multiple languages 

• Experience with related systems such as transportation management, warehouse management, automation, RFID technology 

• Knowledge of networking technologies or cloud-based enterprise solutions 

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.