Customer Success Manager II

• Drive value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with customer-base 

• Proactively monitor the health score of clients and engage at key lifecycle points 

• Conduct annual or quarterly business reviews 

• Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency 

• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals 

• Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle 

• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving 

• 5+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility 

• Bachelor's degree not required, but strongly preferred 

• Account Management: Ability to strategically manage your time across your book of business 

• Product & Data Knowledge: Solid understanding of relational databases, compensation data and market-pricing systems. PayScale product and data knowledge required. 

• Business Acumen: Strong business acumen to assist large, global organizations. 

• Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a company’s growth plan with ease. 

• Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business. 

• Overcoming Objections: An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success. 

• PayScale product knowledge or related systems 

• Salesforce 

• Gainsight 

• MS Office Suite

Compensation 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $76,000 - $114,000, exclusive of fringe benefits or potential bonuses and commissions target of $25,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). 

Company Description 

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse