Customer Success Manager- GS

Overview

We are seeking a Customer Success Manager to join our growing team.

 

*Not required but preference will be given if you can work in the Oakbrook Terrace, Il. office. Could be remote for the right candidate!

 

Position Overview

 

A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to understand customer needs and priorities to ensure adoption and maximize optimization of the year-round platform for fundraising campaigns. In this role you will be the voice of the customer and an advocate to improve the product and processes to increase customer engagement and retention. 

 

GiveSmart

GiveSmart is a mobile bidding, fundraising, event management, and donor management software. Our mission is to help nonprofits, schools, and foundations reach their fundraising goals while creating an engaging, exciting, and easy giving experience for their donors. All. Year. Round. GiveSmart has helped our partners raise over $6 billion. Learn more at givesmart.com.

 

Responsibilities & Qualifications

A Day in the Life

 

• Develop and maintain strong client relationship throughout the customer lifecycle

• Continuous learning mindset - (platform and tools) to become the SME• Share best practices and solutions with clients• Deliver excellent customer service, ensuring any concerns/complaints are dealt with and responded to with a sense of urgency and sincere desire to help

• Lessons learned are identified and shared with the relevant teams• Engage with customer to promote software adoption and onboarding strategies• Provides renewal sales quotes and responds to requests for proposals• Develop new revenue through product and service upgrades • Manage all aspects of assigned book of business

 

We are looking for someone who brings

 

• 2 + years of customer success experience managing a book of business
• Bachelors Degree or equivalent experience
• The drive to find solutions using analytical and problem solving skills
• 2 + years of full cycle sales experience and related closing experience
• 2+ years of experience working with Non-Profit clients
• Proven success with meeting/exceeding KPIs and Quotas
• The ability to handle multiple priorities and deadlines simultaneously
• Proficiency with Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• A demonstrated ability to learn and understand basic office software applications
• The highest level of professional communication (verbal and written)
• Meticulous organization skills, documentation, and follow-up
• A proven ability to build trusting and long term relationships
• The ability and motivation to work independently as well as to work easily within a team.
• The ability to thrive within a fast-paced, deadline-driven environment
• Strong client focus with exceptional collaborative and influencing skills
• The ability to work in the Greater Chicago area office is a bonus

We will consider it a bonus if you have:

* Salesforce.com experience 

*Knowledge/experience working with our GiveSmart product

 

 

Fraudulent Job Posting Alert: Community Brands has recently become aware of fraudulent job postings on various social media and recruiting websites purporting to offer employment at our company. These job postings do not originate from Community Brands. If you encounter a job posting or receive an email claiming to offer employment with Community Brands, please contact Community Brands directly at talentacquisitionCB@communitybrands.com to confirm its validity. Do not click any links, share personal identifying information (e.g., your social security number or scans of a photo ID), or send money in response to any such offer before verifying the originator’s identity. For more on protecting yourself from fraud, visit this article from the Federal Trade Commission (FTC). If you believe you were a victim, contact local authorities or file a complaint with the FTC here.

Total Rewards

Accommodations

Community Brands welcomes and encourages applications from people with disabilities.  Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

 

About Us

Community Brands – leveling the playing field between for-profits and purpose-driven organizations

 

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our s