Position:

Customer Success Manager - CloudHealth

Job Description:

Are you passionate about maintaining and growing new CloudHealth customer relationships? 

Arrow is looking for a Customer Success MAnager who will sell CloudHealth offerings to our existing and new customers with our partners. The primary focus of our Customer Success Manager is to drive positive results for Arrow in three critical areas: Growing established CloudHealth customers, Developing New CloudHealth Strategic Business and leveraging Partners for Engagement 

Learn more about our Enterprise Computing Solution (ECS) business at Arrow Electronics (Enterprise Computing Solutions | Arrow ECS NA.) 

What you’ll be doing

 

Growing and Owning Established CloudHealth Strategic Customer Business and Relationships 

• Proactively calling and engaging with established customers to grow sales for assigned accounts. 

• Builds new strategic customer relationships and close new business in strategic accounts in alignment with Arrow Partners. 

• Sell new CloudHealth solutions to new Strategic customers with partners. 

  

Developing New Business 

• Leverages an internal team of resources to assist in the hunt for new software and service opportunities. 

• Proactively calls and engages potential new partners to grow sales for assigned accounts. 

• Focuses on growing and developing new business by starting at the end customer and working the opportunities back through our channel partners. 

• Proactively calls and engages partners to adopt/buy CloudHealth offerings. 

  

Partner Engagement 

• Conduct outside sales meetings with partners, CloudHealth, and end customers regularly

• Position Arrow’s CloudHealth service offerings to sell “with” the Partner community to the end customers.  

What we are looking for 

• 4-year degree 

• Minimum of 12+ years of customer-facing direct sales roles 

• Enterprise-level SaaS, Cloud, and Services sales success is focused on margin. 

• Experience selling directly to end-users. 

• Experience selling through the Channel SaaS-based solutions. 

• In-depth knowledge and experience in Cloud Sales 

• Ability to solve complex problems; takes a new perspective using existing solutions 
  Process-oriented and analytical. 

• Strong SF.com proficiency and forecasting accuracy. <