Customer Success Manager

<p>It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.</p> <p>Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.</p> <p>We’re growing the team and looking for a high-octane, high-EQ individual to own customer success. This role drives cross-functional internal efforts and helps our customers grow on Ansa’s platform. We take the title of this role seriously: helping ensure each of Ansa’s customers is successful, and pave the way for future successful customers. You’ll play a pivotal role in the product feedback loop, data analytics, defining what success looks like for our customers, and building long-term relationships.</p> <h3>👋🏼&nbsp;<strong>About You</strong></h3> <ul> <li>Based in the SF Bay Area (or willing to relocate). You thrive in collaborative, creative environments working closely in person with a tight knit team.</li> <li>Energized by building and growing relationships with customers, navigating organizations, and understanding their stakeholders.</li> <li>Creative problem solver, you will have a lot of ownership in defining and driving what customer success means at Ansa. You’re excited by the green space to creatively drive revenue-generating outcomes.</li> <li>Experience in product or triaging product-feedback loops with users, a passion in digging for the “why” behind a feature request to better understand the problem and help design an impactful solution.</li> <li>Agile task prioritization, applying a bias for simplicity and preference for the achievable. You have a never-not-my-job attitude.</li> <li>Scrappy and resourceful. You can adapt to fast-paced, constantly shifting environments. You’re excited to learn new things, experiment, and grow within this role.</li> <li>Have excellent communication and interpersonal skills, with the ability to influence and negotiate effectively with internal and external stakeholders across functions.</li> <li>Have an analytical mindset and use data as a tool for storytelling. You’ll synthesize data for insights to optimize our strategies.</li> </ul> <h3><strong>😊&nbsp;Nice to haves</strong></h3> <ul> <li>Solid understanding of payments technology - payment acquiring, processing, and schemes; mobile, online, and offline payment platforms, models, and flows.</li> <li>Demonstrated success in driving customer