Customer Success Manager, Acceleration (BTP)

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

Summary

Acceleration Expert (ACE) - BTP is a key role in Customer Success, focused on driving consumption, value realization, and sustainable usage of SAP Build to drive BTP revenue. At its core, this role focuses on accelerating customers transformation journey by delivering targeted, short but high-impact engagements to unlock sustained consumption potential to drive expansion. Acceleration expert will partner with entire value chain from Sales to Delivery to proactively drive first productive use of BTP with a focus on SAP Build. Purpose of this role is to Accelerate customers transformation journey with SAP Build as an Application Extension, Innovation and Agentic Platform. Stabilize the adoption of SAP Build early in the customer transformation journey setting the foundation expansion.

 

Key Responsibilities

Stabilize SAP Build consumption early in customers transformation journey and focus on driving first-project success for SAP Build through short, structured, high-impact engagements that activate platform capabilities, demonstrate value quickly and create momentum for sustained SAP Build consumption and set the foundation to drive expansion revenue.

 

Consumption and expansion focus

• Drive sustainable SAP Build usage that leads to BTP consumption growth and expansion beyond initial seeded bundles.
• Use FRE engagement planner and activity repository to plan, track, and forecast consumption outcomes at account.

Customer engagement and activation

• Identify, prioritize, and engage targeted customers with focus to drive consumption.
• Lead 60–90-day, time-boxed engagements focused on getting the first SAP Build use case live and productive.
• Analyze customer technical and transformation needs and define a clear 60–90 day success plan aligned to engagement plays (Strategic Positioning, Momentum, Extensions & Agentic Development, Roadmap).

Advisory and value realization

• Provide advisory guidance on use cases, solution architecture, governance, extensibility, AI and data interplay, and scaling patterns to de-risk the first project.
• Map customer business goals, processes, and differentiating capabilities to SAP Build capabilities, showcasing clean-core-friendly extension patterns and innovation scenarios.
• Coach customers on best practices and standard content (Acceleration Packs, demos, technical academy assets) to accelerate time-to-value.

Collaboration and handover

• Operate as a central BTP/SAP Build point of contact during the acceleration phase, orchestrating alignment across account teams, specialists, and delivery stakeholders.
• Execute structured handovers (Transfer, Pause, Extend, or Co-Ownership) to Sales, RISE-EA, D‑CSM, S‑CSM, or Partners based on engagement maturity and next desired outcomes.
• Maintain a continuous improvement loop by sharing feedback, best practices, risks, and success stories across regions and global teams.

Internal enablement and content feedback

• Leverage and contribute to SAP Build Acceleration content strategy (Acceleration Packs, demos, technical academy materials) in partnership with the SAP Build Domain Lead.
• Participate in ongoing enablement such as the SAP Build CSM Bootcamp and internal communities (e.g., SAP Build Blackbelts), and feed structured content feedback into global programs

Our Team

The Acceleration Expert sits within the Customer Success Organization as part of the Customer Success Management (CSM) team. We pride on a work environment that is inclusive and diverse. Every idea and perspective are va