Customer Success Integration Manager

Customer Success Integration Manager 

--------------------------------------------------------------------------------------------------------------------------

Location: Round Rock, Texas

Type: Full-time

Department: DTECH & CLX

-------------------------------------------------------------------------------------------------------------------------

Job Summary

The Customer Success Integration Manager serves as the primary liaison between clients and Customer Engagement Managers, facilitating key stakeholder communications and driving successful platform initiatives. The ideal candidate will possess 5+ years of experience in technical program management, platform enablement, or enterprise technology delivery, with responsibility for coordinating and managing the end-to-end setup, deployment, and governance of enterprise technology platforms. This role partners closely with development teams, architecture review boards, infrastructure teams, security teams, and business stakeholders to ensure seamless platform provisioning, access management, and compliance with organizational standards.

Responsibilities

        Coordination with business application alignment and governance review boards.

• Prepare and submit documentation to create Use Case/Intake ID

• Coordinate review board approval process for Phase 1 and Phase 2

• Facilitate post-development deployment final approvals review boards

    Cloud Platform & Subscription Management

• Manage digital environment access

• Oversee subscriptions to appropriate agentic platforms

    Identity, Server Access, and Infrastructure Management

• Create and maintain Active Directory (AD) Groups

• Provision service accounts for Non-PROD and PROD environments and ensure connectivity to data sources

• Identify and provision data, application and reporting servers

• Implement server security protocols and validate connectivity via service accounts

    Data Management & Validation

• Validate data in Non-PROD and PROD environments

• Validate data encryption/decription across all environments

    Software Development Platform Management

• Ensure complete setup of GitLab (including SonarQube, Artifactory, Hashicorp Vault (Non-PROD/PROD), SNYK, Langfuse, and Okta)

• Initiate GitLab user access for project owner and developers

    AI Agent Platform Management

• Set up and configure DataRobot Agentic Platform

• Provision DataRobot Dev GenAI environment

• Configure DataRobot Postgres Database

    Data Services and Reporting Management

• Identify process and protocols for providing data results from Agentic program

• Oversee development of dashboard reporting applications from Agentic programs

Eligibility Requirements

    Technical Skills

• Strong understanding of cloud platforms

• Experience with GitLab administration and CI/CD pipeline management

• Knowledge of DevSecOps tools (SonarQube, Artifactory, Hashicorp Vault, SNYK)

• Familiarity with Agentic AI/ML platforms (DataRobot experience preferred)

• Understanding of Active Directory and identity management systems

• Knowledge of server security, whitelisting, and network access controls

• Experience with database management (PostgreSQL)

    Project Management Skills

• Proven experience managing technical infrastructure projects

• Strong understanding of architecture review processes and governance

• Excellent stakeholder management and communication skills

• Ability to coordinate complex technical initiatives across multiple teams

• Experience with agile methodologies and project management tools