Customer Success Engineer (Internship)

Join BLP and help make the world’s business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard. Location This is a six-month internship based in Munich or Cologne. This is an in-person role. You learn this job by sitting next to people who already do it, and that does not work remotely. About the role Think of this role as the modern Sherlock Holmes — new puzzles to solve and new people to work with, every single day. This role sits exactly at the intersection of technology and business, and that is not a figure of speech. On one side you are in the system, in the data, working out what actually happened. On the other you are on a call with a finance team explaining it and agreeing what to do. You need both, every day. Our customers run their finance and supply chain processes on blp. When something does not behave the way they expected, a document that did not post, an exception that should have resolved itself, a number in a dashboard that looks wrong, they write to us. That is where your work starts, and it is also where you become the face of blp for that customer. What reaches them is you: your answer, your explanation, your judgement about what to do next. You will not be reading from a script and escalating. You investigate what the system did, what the data says and what the customer's process actually requires. You have the access and the authority to change configuration when that is the answer. And when it is not, you know who to bring in and what to give them. The role grows with you. You start on cases where the pattern is known and someone is close by. As your expertise builds you take the harder ones, and your exposure to customers grows with it: from written answers, to calls, to being in the room when a customer wants their most pressing problem solved now. This goes well beyond tickets. We are a fast-moving organisation and a lot of what needs to exist does not exist yet. You will take on and drive initiatives that make the whole operation scale: a recurring problem that should be solve