Customer Success Engineer

<div class="content-intro"><p><span style="font-size: 12pt;">We&nbsp;take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination&nbsp;and drive&nbsp;to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.</span></p></div><p><span data-contrast="auto">We're&nbsp;building something new inside our AI Studio, and&nbsp;we're&nbsp;looking for a <strong>Customer Success Engineer</strong> to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in ways&nbsp;never before&nbsp;imagined.</span><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time.</span><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal team&nbsp;never being&nbsp;surprised by what customers are experiencing.</span><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What You'll Do</span></span></strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:40,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Knowing is half the battle. Implementing is the other. One week&nbsp;you're&nbsp;pairing with a partner team to get their first character experience working; the next&nbsp;