At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job Summary
As a Customer Success Associate, you are focused on securing healthy long-term adoption among your
assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven,
customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to
develop relationships and deliver results for our customers.
Essential Duties and Responsibilities:
• Serve as the primary point of contact for the customer during and post-implementation.
• Develop a trusted advisor relationship with customer stakeholders to drive product and services
adoption.
• Educate customers on how to leverage features and new releases.
• Understand the customer’s needs and link them to workflows in our products and/or services.
• Conduct periodic customer health-checks to understand behavior and proactively address
inactivity and/or missed opportunities.
• Help strategize with the customer at key stages of the lifecycle on how to optimize their use of
the product and services, ensuring ROI.
• Partner with internal stakeholders to align account activities with the customers’ business case
and strategy.
• Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure
successful renewals.
Minimum Required Qualifications:
• Minimum 1 year of experience. Ideally has had a full-time job or experience alongside studies.
• Experience in sales, customer success, account management or customer support.
• Passion to develop and build a career in Customer Success.
• Customer-first mindset and strong relationship management skills.
• Strong problem-solving skills and good technical knowledge.
• A passion for the digital marketing landscape.
• Commercial acumen and comfort with working towards set targets.
• Solid organizational skills like project management and milestone completion.
• The drive to steer customers to succeed with a data-driven approach.
• Good communication skills
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its
Brandwatch and
Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit
www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the positi