Customer Success Architect - Consent & Preferences

Strength in Trust 

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.

Specifically, here we are looking for an architect that fits into our ‘Consent and Preferences’ product offering within our ‘Privacy & Data Governance’ Cloud. In today’s rapidly evolving digital landscape, significant privacy and technological shifts are changing the way individuals and businesses choose to share their personal data with organizations. Therefore, companies are making it imperative to build a data life cycle management program that streamlines interconnectivity as consented data gets collected, centralized, actioned, and deleted. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.

If you have experience implementing a consent management platform (CMP) across an enterprise or otherwise have participated in designing and implementing a solution used to track and honor users consent and preferences for internal and external use cases, we would be interested in talking with you.

Your Mission

As a Customer Success Architect at OneTrust, you will be at the forefront of transforming how organizations manage privacy, security, and compliance. Your expertise will directly contribute to our mission of building a safer and more trustworthy digital world.

The Customer Success Architect team at OneTrust comprises technical architects, consultants, and product specialists. Our mission is to ensure customer success by providing strategic guidance and expert advice on best practices to achieve business outcomes using the OneTrust platform. We build long-term relationships with our customers, understand their strategic goals, and drive value-based results.

You Are

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into practical OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Effectively present to both implementation teams and C-level executives, earning their trust.
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.
• Mentor less experienced team members and customers to enhance their strategic skills and understanding.
• Establish structured feedback loops with customers to continuously improve OneTrust products and services.
• Demonstrated ability in leadership, mentorship, and organizational behavior.
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
• Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.