Customer Solutions Strategist

Kaizen Labs is redefining government technology. We believe residents and government staff across America’s 85,000 government agencies deserve access to modern, trusted interfaces that provide critical services like parks & recreation, permitting, public works, and more.

Whether it’s powering a tennis court reservation or the organization of a public rally, our platforms are democratizing access to public services for millions of residents across the country.

Kaizen Labs is rapidly growing across the country, changing the fabric of the communities we live in, and having fun while doing it! Founded in 2022 and based out of New York City, Kaizen Labs is backed by Accel and Andreessen Horowitz.

Location

This is a hybrid role based out of our office in New York City. We require in-office work 3x a week.

Role

We are seeking a talented and passionate Customer Solutions Strategist to join Kaizen. As our first customer solutions hire, you will play a crucial role in driving customer success and satisfaction by developing tailored solutions that meet the unique needs of our customers and their residents. As we rapidly expand our customer base, you will seed the strategy and processes to steer this growth.

This role requires a deep understanding of our software offerings, excellent problem-solving skills, and the ability to build strong relationships with clients. The ideal candidate will be adept at translating customer needs into actionable strategies.

• Build and maintain strong relationships with our customer stakeholders in parks and recreation departments. Cultivate a deep understanding of their needs and challenges.

• Define, own, and keep customer deliverables on track by acting as the junction between customers and the product team.

• Become a Kaizen platform expert and collaborate with the product team to ensure seamless integration of our software solutions into client operations, providing guidance and support throughout the process.

• Develop and propose software solutions that address customer-specific requirements and enhance their operational efficiency and community engagement.

• Conduct training sessions and workshops for customers to maximize their understanding and utilization of our software products.

• Gather and analyze client feedback to identify areas for product improvement. Collaborate with the product development team to see these features ship.

• Track and report on customer health: customer satisfaction, solution adoption, and overall impact of our software on client operations.

• Stay informed about industry trends, competitor offerings, and emerging technologies to continuously refine our solutions and maintain a competitive edge.

• Assist the sales team with pre-sales activities, including product demonstrations, proposal development, and responding to client inquiries.

You

• You have 3-5 years of experience in customer solutions, implementation, or experience. Preferably in a high-growth startup or tech company.

• You’re customer-obsessed and will do whatever it takes to ensure they are successful with our platform.

• You have excellent communication and interpersonal skills, with the ability to quickly build rapport and trust with customers.

• You are outcome-oriented and flourish in pulling together creative solutions to meet customer needs.

• You’re excited about joining at the early stages of a rapidly growing team to build a successful company, not just an exceptional product suite.

• You are mission-driven and understand our role in improving civic technology across the country.

Benefits & Company Salary Range

• PPO health care plus premium coverage for dental & vision

• Unlimited PTO

• Competitive equity grants

• Employer-sponsored 401k plan

• $100 - 160k, based on experience