Customer Solutions Project Manager

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

JOB OVERVIEW

The Customer Service Project Manager is proficient in modernization estimating and product knowledge. This role provides technical support to the Front-Line team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs.  The CSM Manager, Project team works mainly with the Front Line on complex, custom, special requirement projects.  Standard product offering projects do not require CSM Manager, Project assistance.

The CSM Manager, Project will support Front Lines with solution creation, tendering, estimating, training, order booking, S/L line coordination, lead-times, installation practices and labor requirements.  Provide support in answering customer’s technical questions as well as support the Front with technical issues.

RESPONSIBILITIES

Customer relationship management

• Supports the Front Line by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.

• Involved with projects requiring custom,

• Technical consultancy to Front Lines and customers. Available to participate in planning / specification meetings with contractors, architects, and owners etc. where necessary.

• Available to attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).

• Analyze modernization specifications for the purpose of identifying requirements and confirming KONE product compatibility/capability for Front Line modernization opportunities.

• Acquire input from engineering staff, relative to custom design and interface of KONE products to existing equipment applications.

• Organize technical details for modernization tendering purposes.

• Offer value-engineering concepts to the Front Lines that will provide innovative applications of KONE solutions in the modernization sector.

Technical Sales Support in the Customer process

• Provides technical and costing support for the tendering process.

• Coordinates specifications and delivery times with the Supply Line, and Sourcing.

• Accountable for solution engineering.

• Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.

• Understanding costs and have a financial understanding of each project worked on.

• Participates in Pre-Tender and Pre-Booking meetings as needed.

Technical support in the Delivery process

• Provide support to Front Lines on most demanding projects.

• Organizes the order process and documentation.

• Manages the internal management of drawing and related documents.

• Database knowledge acquired from specification review and engineering input in a logical, organized medium, offering ease in retrieval by others.

Technical support in the Delivery process (continued)

• Complete weekly and monthly reports relating to modernization tendering support activities.

• Defines the Profit level between Order Intake (OB and -2), Final engineering (MS2 and -1) and Hand over to customer (2Z and 0). 

• Delivery lead-time changes.

The ideal candidate possesses a diverse background in engineering, business, and technical fields, coupled with a broad business perspective. They would be able to demonstrate an excellent grasp of the KONE business estimating systems, product applications, and order engineering processes, complemented by business, sales, and product application experience. Their skill set includes strong analytical capabilities, innovative thinking, and visionary insight. They exhibit technical proficiency, particularly in MS Office, Excel, Word, and SAP. W