Customer Service Support Representative

LabCorp is seeking a Customer Service Support Representative to join our team in Cincinnati, OH.  This position will work with Pathologists, physicians, physician's office staff, hospital laboratories, patients, and internal customers to address client requests accurately and efficiently. The Customer Service Support Representative will provide education about Labcorp products and services in addition to fielding a wide variety of questions. The ideal candidate must be motivated to work with a customer-centric team in an innovative company, be passionate about Customer Service, and ensure a world-class customer experience with every encounter and every day.The schedule for this position will be: Monday - Friday (9am-530pm)

Job Duties/Responsibilities

• Act a liaison between LabCorp, the customer base, and patients
• Resolve and provide for routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner following company protocols and procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of testing status or test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required
• Associate’s or Bachelor's degree highly desired
• Previous experience in a multi-faceted customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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