Customer Service Support

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

• Job Description Summary

Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

• Job Description

Teledyne API (TAPI), a business unit within the Environmental and Electronic Measurement Instruments group within Teledyne Technologies Incorporated (NYSE:TDY), continues to be the global leader in the manufacturing of advanced instrumentation for monitoring of atmospheric pollution. We design, manufacture and market precision gas analyzers and air quality monitoring products both domestically and internationally.

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.    

If you need assistance or an accommodation while seeking employment, please email  teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.  
Stay Safe From Recruitment Fraud! Apply for positions with Teledyne directly at https://globalcareers-teledyne.icims.com.

Job Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense.  Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responds to customer inquiries regarding price and product literature requests.
Processes customer orders/changes according to established department policies and procedures.
May recommend price adjustments based on Company/customer relationship.
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.
Process product returns and validate warranty claims.
Meets and exceeds customer’s service expectations.
Solicits sale of new or additional services.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Project Management – Commu