Customer Service Specialist

If you are Customer Service professional looking for an opportunity to grow, Emerson has an exciting position for you!  Based out of our Long Island office, you will provide customer sales support for Flexim products. You will be responsible to help drive sales and expand your assigned territory. 

In this Role, Your Responsibilities Will Be:

• Provide excellent customer service by effectively corresponding with customers (internal and external) on the phone and via email.
• Responsible for processing purchase orders in close collaboration with sales team.
• Monitor orders from beginning to end to ensure on time delivery.
• Works with various software systems: Microsoft Office, Navision, Dynamics 365 and CPQ.
• Acts as liaison between Customer, Representatives, BDM and Production.
• Follow Flexim process directives:
  • Teams’ calls and meetings with Customers/Sales Channel as required.
  • Work with the accounting department to set up new customer accounts.
  • Sends “Thank you for your Purchase Order” and standard lead times within 24-48 hours of receiving PO.
  • Checks for PO correctness and completeness.
  • Checks for Past Due or Over Credit Limit upon receipt of PO. Communicate findings to accounting and customer.
  • Enters PO into ERP system (Navision).
  • Ensures all documents are collected and uploaded to each sales order in Navision (PO, FAST form, CPQ Quote, Tax Information, Trade Screening results, and Customer Checklist as required
  • Sends order confirmation once a ship date is assigned.

Who You Are: A self-motivated individual who’s able to work in a fast-paced business environment with excellent communication skills and the ability to multi-task and handle changing priorities depending on customer needs.    For This Role, You Will Need:

• High school diploma or equivalent
• Two (2) years of related experience 
• Customer service experience
• Excellent organizational and communication skills
• Legal authorization to work in the US

Preferred Qualifications that Set You Apart:

• Microsoft Office Experience 
• Technical proficiency
• Dynamics 365 experience
• Experience with ERP systems
• Interest in learning flow measurement technologies and applications
• Data Entry
• Sales skills/abilities 

Our Offer To You: We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.  We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our  Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $55,000 - $65,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

#LI-TF3

#LI-In-Office