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Customer Service Specialist
American City Business JournalsBennington, United Statesfull_timeVerifiedPosted 19 Jun 2025
About the role
- Respond to inbound customer service inquiries for all Marketplace and resolve their service/sales needs.
- Complete administrative duties associated with service experience in a timely, accurate and professional manner. chatbot
- Multitask; handle inquiries through multiple channels simultaneously (i.e. phone, email)
- Achieve minimum performance metrics - calls per hour, emails per day, as well as length of interaction, accuracy, user satisfaction, and other KPIs.
- Work collaboratively and cooperatively with other team members.
- Self-manage wrap-up and extended wrap-up times, staying below the acceptable maximums.
- Stay up to date on the hemmings.com website, new product enhancements, and process changes.
- High school diploma and/or minimum two (3) years customer service experience.
- Clear speaking voice and enunciation.
- Upbeat, customer-centric approach.
- Proficient computer skills including the use of Microsoft Word, Outlook, Excel. Salesforce & database knowledge, helpful but not required.
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