GAME AND FISH DEPARTMENT

Delivering results that matter by providing best in class support services.

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Section Supervisor

Job Location:

Address:  5000 West Carefree Highway, Phoenix, Arizona 85086

Posting Details:

Hiring Salary Range: $40,000 - $50,000 

Grade: 20

Closing Date: 08/26/2025

Job Summary:

CUSTOMER SERVICE SECTION SUPERVISOR
SUPPORT SERVICES DIVISION / CUSTOMER SERVICE BRANCH / PHOENIX, AZ BASED
FLSA- Exempt / SALARY GRADE 20 (hiring range $40,000 - $50,000)
CLOSING DATE: 08/26/2025

Under supervision of the Customer Service Manager, the Customer Service Front Counter Lead will be responsible for coordinating work flow activities and performing supervisory activities for the front counter staff. This position will assist in approving the resolution of complex customer inquiries requiring interpretation of the law, rules, policies and procedures within established guidelines, procedures and protocols for the front counter. This position will prepare daily reconciliation and weekly sales reports and registers and performs inspections of watercraft for compliance with Federal requirements.

This position will handle issues with licenses, special use stamps, and permits. Responds to public inquiries through the mail, in person and over the telephone, regarding State and Federal laws and Department policies/procedures, and urban wildlife nuisances. Records all nuisance calls in the Human Wildlife Conflict Database. Performs other duties as assigned.

Job Duties:

Major duties include:

- Coordinates workflow activities which includes performing supervisory activities, ensuring customer service operations policies, procedures and performance standards are being met

- Approving complex customer inquiries, requiring the interpretation of law, rules, policies and procedures within established guidelines, procedures and protocols for the Watercraft Unit

- Reconciles daily and weekly sales reports and prepares appropriate reports

- Provides needs analysis to exceed customer’s expectations and responds to public inquiries through mail, in person and via over the phone

Knowledge, Skills & Abilities (KSAs):

The candidate will have knowledge in/of: Department commission rules and orders, Title 5 and Title 33 of the US Coast Guard Federal regulations, principles and processes for providing customer and personal services, Title 17 as they apply to the watercraft programs, principles and techniques of management and effective supervision.

Candidates must be skilled in both oral and written communication in order to interpret laws, rules and regulations and possess problem solving skills. Must be able to defuse a difficult situation with a professional and respectful attitude, show patience and provide excellent customer service to both internal and external customers. Candidate must be skilled to supervise staff and coordinate work flow within the unit, main