Customer Service Representative - WREC

Salary Range

4,498.00 - 5,749.00

Job Summary

Join our Team at the Water Resources Education Center!

Are you passionate about creating welcoming spaces, connecting with your community, and supporting meaningful educational programs? We’re looking for a dynamic, organized, and people-focused professional to become the friendly face and go-to support for daily operations at the Water Resources Education Center!

The ideal candidate has experience delivering high-quality customer service, supporting front desk operations at a public education facility, coordinating room reservations, processing payments, and creating a welcoming and inclusive space for all visitors. Candidates should be flexible, willing to work as part of a team, an effective communicator, and excited about working in a water education center serving our community.

Salary range: $4,498 - $5,749/month ($53,976 - $68,988/year).

The typical work schedule for this position is Monday through Friday, 8:30am to 5:00pm. The Customer Service Representative is expected to assume a flexible schedule, as needed, to support building operations, rentals, education programs and activities.

Deadline to apply: Sunday, May 17, 2026 at 11:59pm

This is a full-time, regular, non-exempt union position. This position is covered under the provisions of an agreement between the City and the OPEI union.

Job Details

Essential Functions:

• Serve as the first point of contact for walk-in, telephone and electronic communication for visitors of the Water Resources Education Center, addressing questions, concerns, and complaints. Provide information related to facility, departmental and City programs, policies and procedures. Utilize language access and other accessibility tools to provide a safe, positive, and inclusive environment for all visitors in line with city values, policies and procedures. Guide tours of rental spaces.          
• Manage education program and rental space registrations, process payments/refunds, correspond with participants, and accurately maintain scheduling system and other Center records and reports. Prepare program materials, distribute, collect and record program evaluations. Provide back-up support for rental space/classroom setup and take down, including AV equipment.
• Assist with the promotion, advertisement, and marketing of Water Center programs, events, activities, and services. Update web pages, submit content for social media posts, create brochures, flyers and other ancillary materials to promote Water Center offerings.
• Review and recommend procedures to facilitate effective and efficient front desk operations, room rental reservations and operations, and program implementation, including program registrations and evaluations.
• Inventory, maintain and order office and program supplies and process orders for products requested by staff. Prepare requisitions, pay invoices and bills pertaining to department purchase orders. Work with staff and vendors as needed to research and resolve discrepancies. Serve as custodian of the department p-cards, reconciling purchases accurately and in a timely manner, in accordance with finance and record retention policies. 
• Work independently, opening and closing the building consistent with established security protocols. Report maintenance and facility concerns in a timely manner to supervisor and facilities assistant.
• Orient part-time, temporary staff or volunteers on front desk practices and procedures, exhibit operations, and room rental reservations and implementation. 
• Attend staff meetings, service on assigned committees, and provide support to meetings, as needed. 
• Perform other duties and responsibilities, as assigned.

Qualifications

Experience and Education

• Three (3) years of related customer service experience. Experience working with event coordination preferred. Spanish language proficiency preferred.
• Equivalent to a HS Diploma/GED
• Equivalent combinations of education and experience may be considered.

Computer Skills

• Proficiency using automated financial systems
• Proficiency using facility/program/class scheduling software such as ACTIVE Net and Volgistics.
• Intermediate skills in Microsoft Excel, Outlook, Microsoft Word, and PowerPoint

Required Licenses and/or Certifications

• Ability to obtain CPR, First Aid and AED certification within 3 months of hire.

Knowledge

• English usage, spelling, grammar and punctuation.
• Customer service techniques, including deescalation techniques, addressing visitor concerns and complaints, and providing