Customer Service Representative (Public Service Representative 3) - 3 positions

Initial Posting Date:

05/01/2026

Application Deadline:

05/08/2026

Agency:

Oregon Health Authority

Salary Range:

3,515.00 - 4,738.00

Position Type:

Employee

Position Title:

Customer Service Representative (Public Service Representative 3) - 3 positions

Job Description:

This position sits within the Medicaid Division's Member Services, Client Enrollment, and Client Services Unit, serving as first-line ambassadors to Oregon health Plan. This team helps members navigate their services and provides solutions and options to support better health, better care, and lower costs for the nearly 1.4 million individuals who rely on the Oregon Health Plan (OHP)/Medicaid.  

The OHP Member Services call center operates Monday through Friday from 8a.m. to 5p.m. OHP members rely upon the call center staff to get information and guidance when they have a question, issue, concern or complaint. Consistent and timely attendance in this position is critical to provide high quality and responsive customer service.   

In alignment with OHA's values and strategic goal to eliminate health inequities in Oregon by 2030, the person in this role will demonstrate ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.   

Click Here to view a Dashboard of all current recruitments for the Medicaid Division. On the dashboard, you will see a link to the full position description for the position(s) associated with this REQ-199488.   

The position description provides additional context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines specific responsibilities in the Description of Duties.

What We Are Looking For

MINIMUM QUALIFICATIONS:
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

• Demonstrated experience and skill in providing excellent customer service and engaging diverse groups and individuals from a person-centered perspective.  

• Proficient with multi-line telephone systems and quality keyboarding skills.   

• Demonstrated experience and skill in explaining to the public (in person, on the telephone, or in writing) laws, rules, or policies relating to a particular program, operation, or service. 

• Demonstrated experience and skill in providing timely and accurate information to participants in areas such as responding to inquiries, narrative reports, and instructional materials with limited supervision.  

• Demonstrated experience and skill in communication, listening and problem-solving skills to interpret and develop the ideas and needs of participants and discern the best approach to achieve the desired outcome.  

• Ability to be flexible and take direction when work priorities shift, while maintaining a positive approach to team collaboration and contribution.  

• Demonstrates excellent decision-making skills and the ability to prioritize workload effectively in a fast-paced environment.