Customer Service Representative - Planning & Zoning

Job Posting Closes at 11:59PM on:

11/03/25

Division:

Planning & Zoning Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

If you're a solid Customer Service professional that is eager to learn about what Planning and Zoning does while making a positive contribution, please review our Customer Service Representative posting. This position provides you with the opportunity to work for a county that's thrives on working collaboratively and overcoming challenges. We are seeking a friendly, reliable, self-driven professional who loves what they do and is motivated to share their knowledge with those that they work with. 

The Customer Service Representative (CSR) will provide a wide variety of general office support and receptionist duties such as answering telephones, providing information, documenting calls; performing data entry, receiving inquiries and responding, assisting internal and external contacts; resolving problems or referring inquiries to the appropriate personnel.

SCHEDULE:

Hours of this position are from 7:00a.m. to 5:30p.m. Monday - Thursday. Due to the nature of the role, this position is required to be in office.  

COMPENSATION:

Hiring Range: $21.64 - $25.97 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. Click here for our Total Rewards summary.  

ESSENTIAL DUTIES:

The customer service representative will be able to:

• Answer phone lines for the division and greet clients and customers in a professional and friendly manner while addressing questions which pertain to building, planning, and engineering permits.
• Pull files and answer customers' questions. Make copies or scans as requested.
• Process various forms of payment for requested customer copies and permits.
• Prepare signs, postcards, letters and documents as needed, manage and stock office supplies, prepare mailings, perform data entry, manage files, and other administrative duties as required.
• Close register and prepare deposits.
• Assisting other administrative personnel with special projects and back up support.
• Other duties as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:

• 1 year of work-related experience as an administrative assistant, office assistant or customer service representative.
• High School Diploma, GED or equivalent certificate.
• Note an equivalent combination of education and experience is acceptable. 

Preferred Knowledge, Skills and Abilities:

• Two or more years of experience as an administrative assistant, office assistant, customer service representative, or related field.
• Highly organized and extreme attention to detail.
• Ability to multi-task and manage various responsibilities.
• Advanced knowledge of Microsoft Excel and Word.
• Prior experience in Planning and Zoning or Building Safety.
• Prior cash-handling experience.

ADDITIONAL JOB INFORMATION:

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates. 

• Criminal History and MVR Background Checks are required for every position. 
• A valid Colorado driver’s license is required for positions that drive on