Customer Service Representative ll

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

The Customer Service Rep II is the second of two levels in the Customer Care department. You will be responsible for working with complicated customer requests and assist Customer Service Rep I with questions. You will be very familiar with Salesforce and the Customer Care process and be able to manage through complicated situations in a professional and timely manner. You will review and process requests with the understanding of how it impacts the department, company and customer. 

Job Duties:

• Assist in sizing and application requests received through Salesforce. Able to troubleshoot using various tools to assist on these requests.

• Responsible for understanding the technical aspects of our product lines and assist Customer Service Representatives with basic technical questions.

• Ability to assist and identify when customer requests are not compatible with what they are looking to purchase and provide productive and respectful feedback to the customer.

• Maintain accurate and thorough case management in Salesforce.

• Enter all quote and orders cases from Salesforce into Oracle.

• Maintain accurate account records within Salesforce verifying all accounts have accurate discounts, account notes, billing information and account owners.

• Proactively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce in a positive manner.  

Education and Experience:

• Associate's degree preferred

• 3+ years of related experience preferred

Qualifications:

• Intermediate proficiency in Microsoft Office required

• Intermediate proficiency in Salesforce required

• Intermediate proficiency in Oracle required

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment.

• Work is performed in close proximity to others.

Physical Demands:

• Must be able to sit for prolonged periods of time.

• Requires prolonged periods of talking/listening.

Competitive Total Rewards at Badger Meter:

• Competitive Pay

• Annual Bonus

• Eligible for Annual Pay Increases

• Comprehensive Health, Vision, and Dental Coverage