Customer Service Representative

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.

 

Publisher's Warehouse is seeking an experienced Customer Service Representative for our location in Alabaster, AL. The CSR must be friendly, energetic, ambitious, professional, self-motivated and who also possess a People First attitude to join our team.

 

Job Responsibilities

• Identify and assess customer’s needs to provide solutions
• Provide accurate, valid and complete information by using the correct methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow through to ensure resolution is reached.
• Keep record of customer interactions, process customer purchase orders and file documents
• Follow communication procedures, guidelines and policies

 

Job Requirements

• High school diploma or equivalent
• 0-1 years customer support experience
• Excellent communication skills, both verbal and written

 

Preferred Skills

• 1-3 years proven customer support experience
• Experience with Microsoft excel and word
• Team player
• Problem solving skills

 

Essential Job Functions

• Handle and log customer calls and orders
• Respond in a timely manner to call or email request from both internal and external customers
• Email information, reports, and invoices to customers
• Ability to meet tight deadlines, handle emergencies and changing priorities

 

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.