Customer Service Representative

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Support customers and sales staff of our nVent Greenville, PA campus (formerly ILSCO Extrusions), which specializes in made-to-order extruded and fabricated aluminum componentry for intercompany use and external third-party customers.

• Acknowledge and resolve product or service problems by clarifying the customer's complaint; figuring out the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Use JD Edwards ERP software to perform customer service, order entry, pricing, shipping and invoicing functions.

• Perform electronic order review and reconciliation.

• Management of customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.

• Resolution of price discrepancies identified at the time of order.

• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.

• Compile performance metrics for review, approval and communication.

• Perform system maintenance for sales support and product data management.

• Act as back-up for production and inventory transactions and reporting.

YOU HAVE:

• High school diploma required.

• 2+ years of experience in a customer service setting.

• Experience in a manufacturing office environment preferred.

• Ability to multi-task and juggle shifting priorities to satisfy customer requests.

• Proficiency with Microsoft Office Suite.

• Knowledge of ERP/order management systems.

• Experience with electronic ordering systems (web and EDI).

• Strong communication/interpersonal skills.

• Ability and willingness to work with other departments, such as technical support, engineering, sales, product management and shipping & receiving.

• Experience processing order demands from automotive Tier I and Tier II customers.

• Inventory and production control experience preferred.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

#LI-AW1
#LI-Onsite