Customer Service Representative

Text DELIVER to 88300 to apply or explore more opportunities at www.workatGEODIS.com!

 

Deliver Your Potential with GEODIS

At GEODIS, we don't just move products. We keep businesses running, communities connected, and the world's leading brands moving forward. As a global third-party logistics leader, we're driven by one purpose: A Better Way to Deliver. Whether you're just starting your career or looking for your next opportunity, GEODIS offers the tools, support, and career paths to help you go further.

 

Your role on the team:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.  
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.  
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.  
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.  
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.  
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.  
• Assures proper invoicing of accounts by verifying computer generated invoices.  
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.  
• Reports customer feedback to management, including any signs of customer dissatisfaction.  
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes  
• Performs paperwork associated with orders including the maintenance of customer files.  
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.  
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.  
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics  
• Works with management regarding product routing for customers  
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action. 

 

What you need: 

• Minimum 6 months related experience and/or training  
• Experience with AS400 operating systems and warehouse management systems preferred.  
• PC literate with experience with Microsoft Outlook, Word, and Excel 
• Ability to write reports, business correspondence, and procedure manuals.  
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

  

Why Build Your Career with GEODIS?

💰 Deliver Bigger Rewards Competitive pay, with bonus opportunities available for select positions.

⏰ Deliver a Schedule That Fits Your Life Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.*

💵 Deliver Your Pay, Your Way Get access to your earned wages before payday with on-demand pay options.

❤️ Deliver Better Benefits Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.*

🏖️ Deliver More Time for What Matters Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond