APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

University Health Services, at The Pennsylvania State University, is seeking a Customer Service Representative to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. Shift for this position will range anywhere between 7:30 am-6:00 pm Monday through Friday with occasional Saturdays.

The Pennsylvania State University is seeking a Customer Service Representative to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. The successful candidate will be responsible for the following: 

• Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail. 

• Responding to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate.

• May process a variety of financial forms/transactions and maintain inventories.

• Operating various equipment and computer systems. 

• Reporting unusual situations or concerns to appropriate personnel.

• Providing general support services to the office. 

This position requires a High School Diploma/GED, Vocational Training/Degree, or an equivalent combination of education and experience.

This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance, and Federal (FBI) Fingerprint Criminal Background Check.

Benefits for full-time employees at Penn State include (visit https://hr.psu.edu/benefits for more detailed information):

• Medical, dental, vision, and retirement plans

• Tuition discounts (including for a spouse and dependent children up to the age of 26)

• Generous vacation time and sick time

• 16 paid holidays/campus closure days

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversi