Customer Service Representative

About Us:

Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender/servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.

Duties and Responsibilities:

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Benefits:

• Competitive Starting Wage
• Great Health Benefits package including Medical, Dental, Vision
• 401(k)
• 1 week of paid training. We are invested in your success and development.
• Daytime hours from 5:00 am to 7:00 pm, Monday - Friday
• Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available

REQUIREMENTS:

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Keeping composure during stressful predicaments
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Teachable
• Personable
• Outgoing
• Dependable
• Always seeking to improve
• Commitment to confidentiality
• Essential organizational skills
• Exceptional verbal and written communication

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)