Customer Service Representative

Job Description: Customer Service Representative at Common Companion Vet Co.

Position Overview:

As a Customer Service Representative, you will be the first point of contact for clients at Common Companion Vet Co. Your role is crucial in creating a welcoming and efficient environment for both clients and their pets.

Key Responsibilities:

- Client Interaction: Greet clients warmly, manage check-ins, and address inquiries with professionalism and empathy.

- Appointment Management: Schedule, confirm, and manage appointments, ensuring efficient use of the veterinary team’s time.

- Communication: Facilitate clear communication between clients and veterinary staff, relaying important information and updates.

- Transaction Processing: Handle payments accurately, maintain financial records, and process invoices.

- Record Keeping: Maintain and update client and pet records, ensuring confidentiality and accuracy.

- Office Support: Assist with administrative tasks, ensure the reception area is tidy, and manage inventory of office supplies.

Qualifications:

- Excellent communication and customer service skills

- Strong organizational and multitasking abilities

- Familiarity with veterinary software or willingness to learn

- Compassion for animals and their owners

- High school diploma or equivalent; experience in a veterinary or medical setting is a plus

Why Join Us?

At Common Companion Vet Co., you’ll be part of a dedicated team committed to exceptional pet care and client satisfaction. We offer a supportive work environment and opportunities for growth within the company.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.