Customer Service Representative

R10084856 Customer Service Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

Airgas is Hiring for a Customer Service Representative in Largo, FL!

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you!

Recruiter:  Matt McCain / matt.mccain@airgas.com /  470-234-2065

The Account Manager sells products to business and industrial establishments at customer's place of business by performing the following duties.

Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Responsibilities: 

• Manage large amounts of inbound and outbound calls in a timely manner 

• Transfer calls to appropriate staff/departments

• Data entry of customers’ orders

• Retrieve data from customers portals and enter orders in our system

• Ensure mandatory queue coverage

• Provide customers with product and service information 

•  Provide product troubleshooting over the phone

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Provide accurate, valid and complete information by using the right methods/tools

• Frequently attend product / material training to improve knowledge and performance level

• Assist in training and developing new employees

• Assist with other projects outside of customer service

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Review and resolve assigned inquiries/issues

• Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

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Are you a MATCH?

Requirements, Education and/or Experience:

• High School Diploma or equivalent 

• Mandatory drug screen and background check

• Previous experience in a customer service role

• Strong phone and verbal communication skill along with active listening 

• Experience in SAP and Salesforce

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications