Customer Service Representative

Job Details

Job Location: HMM The Times - Gainesville, GA 30501

Customer Service Representative

Metro Market Media - Northeast Georgia

Location: Gainesville, GA

Metro Market Media, a leader in local media and marketing solutions, is committed to helping our communities thrive. With a portfolio that includes The Times of Gainesville, Forsyth County News, Dawson County News, specialty publications, and the much-anticipated “Best of” awards and events, we also provide cutting-edge digital marketing services through Metro Market Media Agency.

What You’ll Be Doing

The Customer Service Representative serves as the first line of support for subscribers and walk-in customers, ensuring a positive and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage responsibilities independently while supporting team and reader needs.
 
Day-to-day responsibilities include:

•    Operate the switchboard to answer, screen, and forward calls; provide information, take messages, and schedule appointments.
•    Greet individuals entering the office, determine the nature of their visit, and direct or escort them to appropriate destinations.
•    Set up and update customer accounts, handle subscription changes, and resolve subscriber issues with professionalism and care.
•    Receive payments, issue receipts, and maintain accurate records of services and customer accounts.
•    Hear and resolve customer or public concerns with courtesy and efficiency.
•    Provide details about departments, staff contacts, and available services to customers and visitors.
•    Collect, sort, distribute, and prepare mail, messages, and courier deliveries.
•    Perform light duties such as straightening magazines or caring for plants to maintain a welcoming lobby environment.
•    Analyze customer data to determine answers to inquiries; enter and update databases of contact information including names, addresses, and phone numbers.
•    Record customer concerns accurately, manage data entry tasks, and maintain updated files using office software.

Work Environment

•    Regularly required to talk, hear, stand, walk, climb, bend, stoop, and kneel
•    Office-based role with direct interaction with customers and staff.
•    Must be able to lift and/or move items over 25 pounds

What We Offer

•    Comprehensive Benefits: Health, dental, vision, FSA, life insurance, and more.
•    Work-Life Balance: Generous PTO package and company-paid holidays.
•    Career Growth: Ongoing training, mentorship, and opportunities to advance within Metro Market Media.
•    Dynamic Culture: Join a passionate, collaborative team that values innovation and community impact
 

 

Qualifications

What We’re Looking For

•    High school diploma or equivalent required.
•    Minimum of 2 years of experience in a customer service role (retail, office, or call center).
•    Strong communication skills—clear, friendly, and professional both over the phone and in person.
•    Proficiency with Microsoft Word, Excel, and Outlook; ability to learn new software quickly.

Preferred experience with:
•    Accounting software
•    Calendar or scheduling software
•    CRM software
•    Database user interface or query software
•    Document management software
•    Spreadsheet software
•    Word processing software
•    Self-starter with strong organizational skills and the ability to work independently.
•    Detail-oriented with the ability to manage multiple tasks accurately.