Customer Service Representative

Hajoca Corporationis one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Tigris Fulfillment Partners, is our national Master Distributor of kitchen and bath fixtures, to our over 400 locations nationwide, called Profit Centers.

Tigris Fulfillment is looking for a Customer Service Representative at their Atlanta, GA office.

Pay for Customer Service Representative is between $20 and $24 per hour at this location.


Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service-oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative.

About the Role:
You will:
• Provide professional and friendly support to our customers at all times. Respond to customer inquiries across phone, email, and marketplace channels using Freshdesk and Freshcaller.
• Commit to satisfying the customer, all the while doing the right thing for our company and meeting daily productivity and Service Level Agreement expectations.
• Identify, troubleshoot, and resolve customer issues efficiently, ensuring minimal disruption to the customer experience. Own cases from end-to-end, researching order details, shipment statuses, and product information to recommend the best solution. Escalate issues to the correct team as needed.
• Maintain a thorough understanding of Tigris products or services to provide accurate information and assistance to customers.
• Collect and report customer feedback to the appropriate teams to improve products, services, and customer satisfaction.
• Document customer interactions through and accurately, including inquiries, complaints, and resolutions in appropriate systems.
• Guide customers through product features, functionalities, and best practices to enhance their experience. Balance customer satisfaction with company policies to protect both experience and cost.
• Participate in assigned focus groups (Amazon Returns, Wayfair Returns, Freight Claims, Tech Support, etc.).
• Work closely with teammates to ensure a seamless customer experience.
• Provide feedback to improve processes, SOPs, and efficiency.
• Identify opportunities for value-added services and articulate our solutions.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:
• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.

Our ideal candidate will also:
• Our ideal candidate will have strong problem-solving skills and the ability to think through complex or unfamiliar issues.
• Have experience in a fast-faced or high-volume customer service environment and remain calm, even-keeled, and professional, even under pressure.
• Practice excellent customer service skills, maintaining professionalism, friendliness, and a service-oriented tone in every interaction.
• Effectively use Microsoft Office software (Outlook, Word, Excel)
• Demonstrate outstanding customer service, telephone/verbal communication, written communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions.
• Possess strong problem-solving skills and ability to think quickly on your feet to address issues and find practical solutions.
• Be able to build influential relationships and trust with customers and vendors through open and interactive communication.
• Possess a passion for greatness and a commitment to strong values and integrity.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be adaptable and willing to learn new systems that meet evolving business needs.
• Read, write, speak, and understand English.


The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Prog