Customer Service Representative

Company Description

About Us

At Captura Hall, we are dedicated to redefining the way businesses connect with audiences through strategic advertising and creative engagement. Based in Washington, DC, we bring bold ideas to life through impactful campaigns that drive brand awareness and deliver measurable results. Our team thrives on innovation, collaboration, and a passion for excellence in every project we undertake.

Job Description

Job Description

We are seeking a reliable and personable Customer Service Representative to join our growing team. The ideal candidate will be the first point of contact for our clients, responsible for handling inquiries, resolving issues efficiently, and maintaining a high standard of service. This role plays a key part in ensuring customer satisfaction and supporting our company’s mission to provide outstanding experiences.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or internal systems

• Resolve customer issues and concerns with accuracy and empathy

• Maintain detailed and accurate customer records

• Collaborate with other departments to ensure a seamless customer journey

• Provide information about products, services, and company policies

• Identify and escalate priority issues when necessary

• Follow communication procedures and guidelines consistently

Qualifications

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or a related field

• Strong verbal and written communication skills

• Excellent problem-solving and conflict-resolution abilities

• Proficiency in Microsoft Office Suite and CRM platforms

• Ability to multitask and stay organized in a fast-paced environment

• A team player with a positive attitude and strong work ethic

Additional Information

Benefits

• Competitive salary ($50,000 – $55,000 annually)

• Growth and advancement opportunities within the company

• Skill development and training programs

• Supportive and inclusive team culture

• Comprehensive onboarding and continued learning