Customer Service Representative

Company: Flow Control Group

About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.


Visit our website: https://flowcontrolgroup.com/


Company Overview:
Established in 1977, TMMI, LLC has proudly served as a premier supplier of electrical control equipment and software to industrial process and manufacturing firms in the Rocky Mountain Region. With a legacy spanning nearly five decades, our commitment to leadership and trust has solidified our position as a reliable industry partner.

Job Description:
The Customer Service Representative plays a crucial role in supporting TMMI's sales, purchasing, and warehouse teams by handling essential office tasks. This includes primary responsibility for all RMA’s and Service orders for TMMI, backup to the warehouse personnel when needed, primary for Emerson training coordination for both Colorado and Utah locations, handling simple order entry requests, and delivering order status updates directly to customers. The position comes with opportunities for ongoing education and training, competitive benefits (401K, health, vision), and attractive compensation packages.

Key Responsibilities:
• Support the sales team by handling primary phone calls, routing calls, order entry, and customer order status updates.
• Primary point of contact for all customer RMA and Service Orders.
• Provide support in the warehouse when needed (e.g., receiving material from vendors, pulling customer orders, shipping customer orders, assisting in stock rotations, assisting in cycle and annual inventory counts).
• Assist with basic office tasks as required by management (e.g., ordering office supplies, helping with customer events, helping with office daily opening and closing tasks).
Qualifications:
Ideal candidates will have:
• General knowledge of distribution-based businesses with experience working in an office environment.
• One or more years of experience in office administration.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, and similar programs.
• Strong customer service orientation, both external and internal.
• Exceptional attention to detail and organizational skills.
• Flexibility and the ability to adapt effectively to change.
• Self-direction and the ability to complete complex tasks with minimal supervision.
• A "go-getter" attitude with a commitment to TMMI's values and long-term goals.
• High school diploma or GED.

Beneficial Skills and Experience:
• College degree in a business discipline (strongly preferred).
• Previous experience in industrial distribution.
• Knowledge of ERP systems, with a preference for experience with P21 and other office software.
• Advanced knowledge of Excel.

Physical Requirements:
• The role requires on-site presence in the office for much of the work, adhering to regular hours (8 am to 5 pm).
• Candidates must be located in Colorado and able to work from the designated office location.
• Consistent sitting for extended periods.
• Regular use of a keyboard and mouse.
• Ability to occasionally lift 50+ pounds.
• Occasional stair climbing may be required.

Position Details:
• Location: Wheat Ridge, Colorado office.
• Workdays: Monday to Friday 8am to 5pm
• Infrequent travel may be required.
• TMMI is committed to making reasonable accommodations for individuals with disabilities to perform essential duties whenever possible.
• Employee benefits include Long-Term Disability (LTD) and Life policies, as well as Medical, Dental, Vision, and other insurance options.
• A 401(k) plan with an employer match is available.


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Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefi